CROWNE PLAZA – INSPIRE

We were recently won a suite of 20 global films for IHG’s Crowne Plaza. These high-end training films showed their service staff how to interact with guests in a variety of situations. The films were all shot on location in the US, UK and Europe, and we cast local actors in each region to play the roles of staff and guests. The programme was launched with an inspirational docu-drama that showed the impact of a great guest experience.